Maestro gold crack5/27/2023 ![]() I am on the border line between medium and large, so this was unacceptable. After 3 weeks they managed to deliver a 3rd frame to the dealer. ![]() I was severely unhappy with Giant at this point, for fairly obvious reasons and given that I had already gone 12 weeks of the year without a bike - I didn't want it to happen again. I called Tuesday, Wednesday, Thursday and eventually got hold of him the following Friday). ![]() Spoke to him on a Friday and he said he would call back on Monday. I tried phoning them and it was incredibly difficult to speak to the manager dealing with me. The 2nd time it cracked, I returned the frame to shop on Saturday 23rd July. This was even more infuriating given that they had told me it would take 6 weeks. When the first frame failed, it took them no less than 12 weeks to replace it.
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